Contact Us

We’re Here to Help

Whether you have a question about shoe sizes, product details, an existing order, or a return, we’re happy to assist.

At Crestovar LLC, we want your shopping experience to be straightforward, from choosing your shoes to receiving your order.

Customer Support

Company Name: Crestovar LLC
Email: info@crestovar.com
Phone: +1 (417) 365-0796
Business Address: 2026 Bird Rd, Apt 111, Branson, MO 65616-7521, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time); Closed on weekends and U.S. federal holidays.
Website: crestovar.com

How We Can Help

Product Guidance

Not sure which pair is right for you? Contact us with questions about our available styles, materials, or product features.

Size and Product Details

If you have questions about sizing, fit, colors, or other product details, please get in touch before ordering. We’ll help you find the information you need to make your choice.

Order Support

Need help with an order? We can assist with shipping updates, tracking information, address corrections, and cancellation requests.

Orders are normally processed and handed to the carrier within 1–2 business days after payment confirmation. If you need to cancel or modify an order, please contact us as soon as possible, preferably within 12 hours after placing it. Cancellation depends on the order’s fulfillment status and is not guaranteed during that period.

Returns and Refunds

We accept return requests for eligible items within 30 calendar days of receipt, subject to our Return & Exchange Policy.

If you receive a damaged, defective, incorrect, or incomplete item, contact us for assistance. Reporting visible shipping damage or missing contents within 48 hours after delivery helps preserve evidence, but reporting later does not automatically remove your rights.

Our team will explain the applicable return, replacement, or refund procedure.

General Questions

For questions about our store, shipping destinations, newsletter discount, free standard shipping, or shopping policies, feel free to reach out.

Before You Contact Us

To help us review your request, please include the following information where applicable:

•  Your order number, if you have placed an order.

•  The name and email address associated with your purchase.

•  A brief description of your question or concern.

•  Relevant photographs, if available, for damaged, defective, or incorrect items.

•  Photographs or videos are not required for ordinary change-of-mind, size, color, or style returns. An unboxing video is not required for product or delivery complaints.

Please avoid sending complete payment card numbers, CVV/CVC codes, passwords, or other sensitive financial credentials.

Our Response Times

We aim to respond to general customer service inquiries within 2 business days after receipt.

For return requests and reports of damaged, defective, incorrect, or missing items, we respond within 1 business day after receipt. We also begin reviewing reported delivery problems within 1 business day after receipt and provide updates at least every 2 business days while an investigation remains open.

For requests to review a return, refund, or cancellation decision, we respond within 3 business days after receiving the review request, providing an outcome or explaining what additional information is reasonably needed.

Messages received outside our business hours will be reviewed during the next available business day.

Send Us a Message

Have a question or need assistance? Complete the contact form below, and we’ll get back to you according to the response times above.