Frequently Asked Questions
Find answers to common questions about our men’s leather shoes, orders, shipping, returns, and more. If you need further assistance, please contact us at info@crestovar.com.
Product Questions
1. How do I choose the right shoe size?
Please review the size information on the product page before placing your order. If you are unsure which size to choose, contact us at info@crestovar.com and let us know which style you are considering.
2. What materials are used in your shoes?
Material details are listed on each product page. Please review the description for information about the upper, lining, sole, and other features of the style you are considering.
If you have a question about a specific product’s materials, contact us before placing your order.
3. Will every style fit the same way?
Fit may vary between styles and individual wearers. We recommend checking the size information and product details for each pair rather than assuming every style will fit exactly the same way.
4. How should I care for my leather shoes?
Please follow any care instructions supplied with your shoes or provided on the product page. If you are unsure whether a cleaning or care product is suitable for your pair, check its instructions or contact us for assistance.
5. Can I try on my shoes before deciding whether to keep them?
Yes. You may unpack and try on your shoes as you would in a physical store. Please try them on a clean indoor surface so the soles and uppers remain suitable for return.
For the full conditions, please see our Return & Exchange Policy.
6. What if the size I ordered doesn’t fit?
You may request an eligible return or an exchange for an available size within 30 calendar days of receipt.
For an exchange because you selected the wrong size, you are responsible for the return postage and the shipping cost of the replacement item. Please contact info@crestovar.com before sending the shoes back so we can provide the correct return address and instructions.
7. What should I do if my shoes arrive damaged or are different from what I ordered?
Contact info@crestovar.com with your order number and a brief description of the issue. Relevant photographs can help us review the problem, but an unboxing video is not required.
Reporting visible delivery damage within 48 hours after delivery helps us preserve evidence, but contacting us later does not automatically remove your rights.
For a confirmed product defect, transit damage, or fulfillment error, we will arrange an appropriate refund, replacement, or exchange and cover necessary return and replacement shipping costs.
Orders and Payment
8. Do I need an account to place an order?
No. Creating an account is optional, and you may complete your purchase as a guest.
9. How can I pay for my order?
Available payment methods are displayed at checkout. Please select your preferred available method when placing your order.
10. How do I know if my order was placed successfully?
After your order has been successfully placed, we will send an order confirmation to the email address provided at checkout.
Please check your spam or junk folder if you do not see it. If you still cannot find the confirmation, contact info@crestovar.com for assistance.
11. Can I change or cancel my order?
Contact info@crestovar.com as soon as possible with your order number and the change you need.
Contacting us within 12 hours after placing your order gives us a better opportunity to stop or modify it, but changes and cancellations are not guaranteed during that period. Whether we can help depends on the order’s fulfillment status.
For full details, please see our Cancellation Policy.
Shipping and Delivery
12. Where do you ship?
We ship to eligible addresses in the contiguous United States and the following European destinations:
Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.
We do not ship to Alaska, Hawaii, U.S. territories, outlying islands, the United Kingdom, or other destinations outside our supported coverage. We also do not deliver to P.O. boxes or APO, FPO, or DPO addresses.
Remote areas and offshore islands outside supported carrier routes are excluded. Please see our Shipping Policy for full details.
13. Do you offer free shipping?
Yes. Free standard shipping is available for:
- Eligible U.S. orders with a qualifying merchandise subtotal of USD $80 or more.
- Eligible orders to supported European destinations with a qualifying merchandise subtotal of USD $120 or more.
- The qualifying subtotal is calculated after discounts and excludes taxes, shipping charges, duties, gift cards, and other non-merchandise charges.
An order exactly at the applicable threshold qualifies.
14. How much does shipping cost?
Standard shipping costs USD $3.00 per order when the order does not qualify for free standard shipping.
Expedited shipping costs USD $7.99 per order, where available. It replaces the standard shipping charge rather than being added to it.
Free standard shipping does not waive the expedited shipping charge. Available options and charges are shown at checkout.
15. How long will my order take to arrive?
We normally process orders and hand them to the carrier within 1–2 business days after payment confirmation.
Estimated standard shipping transit times after carrier handover are:
- Contiguous United States: 1–5 business days.
- Eligible European destinations: 2–5 business days.
- These are estimates and do not include order processing time. Customs clearance, holidays, weather, and carrier disruptions may affect delivery.
16. How do I track my order?
Once your order has been dispatched, we will email you a shipping confirmation with tracking information.
You can use the tracking details on our Order Tracking page or through the applicable official DHL or FedEx tracking service.
The first tracking update may take 24–48 hours after carrier handover to appear.
17. Why is my tracking information not updating?
Creating a shipping label does not necessarily mean the carrier has received your package. The first update may take 24–48 hours after carrier handover.
If tracking has not updated for 3 business days after that initial period, or your package has passed its estimated delivery window, contact info@crestovar.com with your order number and tracking details.
18. Will I need to pay import duties or taxes?
U.S. sales tax collected by us is shown at checkout.
Orders shipped to supported European destinations are dispatched from the United States and may be subject to import procedures. Unless expressly stated at checkout, duties, customs clearance charges, and carrier import-handling fees are not included in our shipping charges or checkout total. Import VAT not already collected at checkout may also be payable.
Please see our Shipping Policy for details.
19. What if tracking says delivered but I cannot find my package?
Please check the delivery location, with other household members, at your building reception or mailroom, and any delivery photograph or carrier notice.
If the package is still missing, contact info@crestovar.com. A “Delivered” scan does not automatically close your report. We will begin reviewing the issue within 1 business day after receiving your report.
If we cannot establish correct delivery within 7 business days of investigation, we will offer a replacement or refund.
Returns, Exchanges, and Refunds
20. What is your return policy?
We accept return requests for eligible items within 30 calendar days of receipt. The period begins on the day after you or your designated recipient receives the goods. If items from one order arrive separately, it begins on the day after the final item is received.
You only need to submit your request within that period; the package does not need to arrive at our return location within 30 days.
Please see our Return & Exchange Policy for item condition requirements and instructions.
21. How do I request a return or exchange?
Email info@crestovar.com or use our Contact Us page. Please provide your order number, the item involved, your contact email address, and whether you prefer a refund or exchange.
We will respond within 1 business day after receiving your request with the next steps and designated return address.
Please do not send items to our business address or the address on the original shipping label unless we confirm it as the correct return destination.
22. Who pays for return shipping?
For an eligible return because you changed your mind or selected the wrong size, color, or style, you pay the return postage. If you request an exchange for personal preference, you also pay the replacement shipping cost.
For a confirmed fulfillment error, product defect, or transit damage, we cover necessary return postage and replacement shipping. If paying return postage upfront would prevent you from returning the item, contact us so we can arrange another reasonable solution.
23. How long does a refund take?
We inspect returned goods within 1–2 business days after they arrive at the designated return location. Once a refund is confirmed, we initiate it within 1–3 business days after confirmation.
For an eligible return without an unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the returned goods, subject to any earlier legal deadline.
Your bank or payment provider determines when the funds appear in your account.
24. Will I receive a refund for my original shipping charge?
For an ordinary voluntary return because you changed your mind or selected the wrong size, color, or style, the original delivery charge is generally not refunded unless applicable law requires otherwise.
Different rules apply to eligible statutory withdrawals and problems for which we are responsible. Please see our Refund Policy for details.
25. What if my partial return brings my order below the free shipping threshold?
If your original order qualified for free standard shipping, we will not retroactively charge or deduct the original standard shipping fee solely because a partial return brings the value of the items you keep below the threshold.
Newsletter and Privacy
26. Is there a newsletter subscription discount?
Yes. Customers who successfully subscribe to our newsletter may receive 10% off their first eligible order placed after subscribing, subject to our Promotional Terms.
The benefit is a one-time discount associated with an eligible subscription. It does not automatically apply to future orders.
27. Can I use the newsletter discount and receive free shipping?
Yes. An eligible order can receive both benefits if the merchandise subtotal after the newsletter discount reaches the applicable free shipping threshold.
For example, if an eligible U.S. order has a merchandise subtotal of $100, the 10% discount reduces it to $90. Because $90 exceeds the $80 threshold, the order also qualifies for free standard shipping.
28. Do I have to accept advertising cookies to receive the newsletter discount?
No. Cookie preferences and newsletter subscriptions are separate choices. You do not need to accept optional advertising cookies to subscribe or receive an eligible newsletter discount.
29. How can I unsubscribe from promotional emails?
Use the unsubscribe link in a promotional email or contact info@crestovar.com.
Unsubscribing from promotional emails does not stop necessary messages about your orders, payments, shipping, returns, refunds, or customer support.
Still Need Help?
Contact us and include your order number if you have one.
Company Name: Crestovar LLC
Email: info@crestovar.com
Phone: +1 (417) 365-0796
Business Address: 2026 Bird Rd, Apt 111, Branson, MO 65616-7521, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time); Closed on weekends and U.S. federal holidays.
Website: crestovar.com
We aim to respond to general customer service inquiries within 2 business days after receipt. Shorter response periods apply to return requests and reported product or delivery problems, as explained in our policies.