When Will My Tracking Information Update?

We normally process orders and hand them to the carrier within 1–2 business days after payment confirmation, excluding weekends and company-observed holidays.

Once your package has been handed to DHL or FedEx, the first tracking update may take 24–48 hours to appear.

Creating a shipping label does not necessarily mean the carrier has received your package.

If tracking has not updated for 3 business days after the initial 24–48-hour tracking period, or your package has passed its estimated delivery window, please contact info@crestovar.com.

Shipping and Delivery Estimates

Our estimated standard shipping carrier transit times are:

These estimates begin after the carrier receives your package and do not include the 1–2 business day order processing period.

Delivery estimates may be affected by holidays, weather, customs clearance, or carrier disruptions. For available expedited shipping options, the estimated timeframe is displayed at checkout.

Why Your Order May Arrive in Separate Packages

Crestovar LLC fulfills orders through a combination of U.S.-based inventory operations and third-party fulfillment warehouses located in the United States.

If items in your order are stored at different inventory locations, they may be shipped separately.

Each shipment will have its own tracking information, and packages may arrive on different days. You will not be charged additional shipping fees solely because we divide your order into multiple shipments.

Common Tracking Questions

My order says “Shipped,” but tracking hasn’t updated. What should I do?

The first tracking update may take 24–48 hours after carrier handover. If tracking remains unchanged for 3 business days after this initial period, please contact info@crestovar.com for assistance.

My package is taking longer than expected. Can you help?

Yes. If your package has passed its estimated delivery window, contact us with your order number and tracking details.

We will open an investigation within 1 business day after receiving your report and provide updates at least every 2 business days while the investigation remains open. We aim to resolve delivery investigations within 5–7 business days after the investigation begins.

If we cannot locate your package and provide a reasonable delivery estimate after 7 business days of investigation, we will offer a replacement at no additional cost or a refund.

Tracking says “Delivered,” but I can’t find my package.

Please check your delivery location, with other household members, at the building reception or mailroom, and any delivery photographs or carrier notices.

If your package is still missing, contact info@crestovar.com. We will begin reviewing the issue within 1 business day after receiving your report and provide updates at least every 2 business days while the investigation remains open.

A “Delivered” tracking status does not automatically close your report. If we cannot establish correct delivery within 7 business days of investigation, we will offer a replacement or refund.

I received only part of my order. Where are the remaining items?

Your order may have been divided into multiple shipments. Please check whether your shipping confirmation includes separate tracking numbers.

If an item is confirmed missing rather than still in transit, contact us so we can arrange an appropriate replacement or refund.

My package arrived damaged or contains the wrong item. What should I do?

Contact info@crestovar.com with your order number, a brief description of the problem, and relevant photographs where available. An unboxing video is not required.

Reporting visible damage or missing contents within 48 hours after delivery helps preserve shipping evidence, but contacting us later does not automatically remove your rights.

For a confirmed fulfillment error or shipping damage, we will arrange an appropriate replacement or refund according to our Shipping Policy and Return & Exchange Policy.

Need Help with Your Order?

If you have difficulty tracking your shipment or need assistance with a delivery problem, please contact us.

To help us locate your order, include your order number, the email address used at checkout, and a brief description of your concern.

We respond to general shipping inquiries within 2 business days after receipt. Shorter response periods apply to active investigations and reported order problems, as explained in our policies.

Contact Us

Company Name: Crestovar LLC
Website: crestovar.com
Email: info@crestovar.com
Phone: +1 (417) 365-0796
Business Address: 2026 Bird Rd, Apt 111, Branson, MO 65616-7521, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time); Closed on weekends and U.S. federal holidays.

Thank You for Shopping With Us

Thank you for choosing Crestovar LLC. We’re here to help from the moment you place your order until it reaches your doorstep.